Frequently Asked Questions

Where can I find more information on the offers available through EveryoneOn?

Please visit our Eligibility Page for an overview of the discounted offers available through the EveryoneOn funnel.

What if my income is less than $35,000 per year but I do not live in one of the pre-qualified zip codes?

Over 14,000 zip codes are pre-qualified for low cost offers based on median community income of $35,000 or below.  If you don’t qualify based on zip code, you may qualify through an EveryoneOn Partner Organization.  Our partners include schools, libraries, volunteer organizations, and other trusted community programs that may provide services in your area.

What if my internet or computer is not working properly?

Unfortunately we are unable to troubleshoot these problems directly. We encourage you to contact your service provider for more information (see below).

Basic Internet:   Call T-Mobile (800) 375-1126 and choose option 2 (multi-language choices are available). Customer should inform technical support that they are under the Basic Internet plan, and should have their hot spot’s phone number (located on the sticker) ready.

Comcast:
Visit Internet Essentials Support Page or call (855) 846-8376.

Cox:

Visit Cox Support or call (855) 222-3252.

Mediacom:

Visit Mediacom Internet Support Page or call (855) 633-4226.

Brighthouse:

Visit Bright House Internet Support Page.

FreedomPop:
Visit the FreedomPop Contact Us page or call (877) 848-2810.

Who is eligible for $150 refurbished computers through EveryoneOn?

You are eligible if you satisfy the following requirements:

  • You have a child participating in the National School Lunch Program (NSLP).
  • You belong to a community organization that has been approved as an EveryoneOn Community Partner.
  • You live in a low-income community. To find out if you qualify, enter your zip code on the main page. *Zip codes are qualified when the median household income is $35,000 or below.

Am I required to purchase both the computer and the Internet?

You may choose to purchase the computer or the Internet or to purchase both…it’s your choice. Enter your zip code on the main page to see if you qualify.

How do I add or update my site’s information in the Training Locator Tool?

  1. Go to: partner.Connect2Compete.org
    Username: c2c
    Password: literacy
  2. Click on “Add Location”
  3. Please browse our current list of locations and make edits as appropriate. Help us build and host a list of 25,000+ training sites across the country.

See detailed instructions here.

What should I do if I work with students, families or individuals who might benefit from these low-cost offers?

If you are a private or public community-based organization that provides services to low-income U.S. residents, you could be eligible to become a Partner Organization. As an official EveryoneOn partner you:

  • Pre-qualify all constituentsfor our Internet service or computer offers.
  • Track your progressthrough a personalized online dashboard
  • National support that includes highlighting your successes and sharing best practices

To become a partner:

  1. Complete the questionnaire at Everyoneon.org/enrollment-partner/.
  2. EveryoneOnwill update you on your status within a week.
  3. Once approved, you’ll receive a unique URL and further instructions to help your members access available offers.

 

Where can I find support resources for becoming involved with the EveryoneOn campaign?

Our online resource toolkit offers partners and trainers access to campaign background information, PSAs and videos, support information, and a variety of other materials to help you engage your local community in this important initiative. Visit the campaign materials to find these resources.

How can I learn more about the automated customer service system?

We developed a one-pager outlining the functions of the IVR and SMS systems for your reference- please feel free to download and distribute among your beneficiaries as you see fit. Click here to view.