Interview with Digital Skills Instructor Carlos Galeana

Conducted by Jessica Scadron, VP of Strategic Partnerships + Communications

1. How did you become interested in digital equity and inclusion work?

I've always been interested in technology, and found myself drawn to helping others with their digital skills in the workplace. My journey began about 10 years ago. After volunteering as a homework

helper and tutor in the public library, I got a job in customer service. Soon into the role, I had the opportunity to transition to computer instructor at the library, teaching staff and the public. The experience opened my eyes to the many opportunities in digital inclusion work.

2. What keeps you teaching digital skills?

I've witnessed firsthand how digital skills and access can fundamentally impact people's success in all aspects of life, from healthcare and education to employment opportunities. This understanding has deepened my commitment to help others reach their goals online.

“I’ve witnessed firsthand how digital skills and access can fundamentally impact people’s success in all aspects of life, from healthcare and education to employment opportunities. ”

I've had the privilege of working on digital inclusion initiatives both in the Pacific Northwest and at the national level. I've led hundreds of virtual classes and conducted thousands of one-on-one tech help sessions, focusing on essential skills like email, online safety and Windows navigation. Each experience has reinforced my belief in the critical nature of this work.

I've also had the opportunity to work with organizations of all sizes, helping employees develop the digital skills they need to succeed in their roles. I enjoy the variety that comes with teaching and the satisfaction of seeing learners grow and achieve their goals.

It’s also really fun. I’d do it for free if I could.

3. Why did you choose Everyone On as the organization for which you provide instruction?

I was immediately drawn to Everyone On’s commitment to serving Spanish-speaking learners, and the virtual class delivery format. Since joining the team in March 2022, I've had a wonderful experience.

I receive a high level of support as an instructor, and to tailor classes to learners’ needs. This allows me to adapt the curriculum to focus on topics that may not be part of our standard offerings but are important to certain students.

Our classes allow participants to learn at their own pace. This is especially helpful for those who have family or other responsibilities. The ability to meet learners where they are creates a supportive space for them, and is incredibly rewarding.

I also appreciate being able to teach at times that work best for me. And the impact is immediate. I see it in participants’ faces and smile at the feedback they give.

4. As an instructor, do you have any observations of the relationship between women and the digital divide? 

The women show a strong desire for independence. Many are mothers who rely on their children for digital assistance and seek the opportunity to complete online tasks independently. This often includes personal pursuits like planning social activities, starting businesses or improving their financial management.

A seed was planted early in my own life. My mom saved her money and bought Windows ‘95 so she could learn new skills. As an eight-year-old kid, I’d watch my mom press a key on a keyboard and then write down what that key did on a legal pad. Over time, she became proficient and got herself an office job where she managed accounts. I was impressed by her dedication. She was the pioneer who in 1998 said to the family, “Let’s get internet.” 

The women I work with today share a similar yearning for knowledge and empowerment. They are eager to learn the skills they need to achieve their goals. It's incredibly rewarding to see the progress they make and the positive impact digital skills have on their lives.

5. What is one thing you want people to know about the digital divide that you see in your work as an instructor?

The digital divide has a profound impact on various aspects of a person's life, including their financial well-being, health, employment and education. For example, health and digital equity are closely linked. Addressing health inequities and teaching people how to use digital tools like calendars can improve access to healthcare and lead to healthier outcomes for individuals and communities.

The same goes for educational disparities often exacerbated by the divide. When parents can communicate with their children's teachers via email, they’re more likely to be involved in their education. This highlights how digital equity is not just about access to technology but also about the ability to use it effectively.

6. Is there anything you’d like to add?

Accessibility is a crucial aspect of our work as instructors. We strive to ensure that our classes are inclusive for learners of all abilities. This includes sharing tips on how to make technology accessible, such as increasing the mouse size on the screen or using speech-to-text features for those who may have difficulty typing.

We also emphasize digital wellness. We believe it's important to educate learners about setting boundaries online, managing notifications and creating a healthy relationship with technology. By teaching these skills, we empower individuals to take control of their digital experiences and avoid negative impacts on their well-being.